Refund & Cancellation Policy
Last updated: 4 August 2026
This policy explains how site-visit bookings, order advances, cancellations and refunds work with M/s Abhieshwari Enterprises and Developers, trading as Abhieshwari Solar. It should be read together with our Terms & Conditions. Where your individual written quotation or invoice states different terms for your specific project, those specific terms apply.
Booking a free site visit through this website or WhatsApp does not involve any payment and can be rescheduled or cancelled at any time at no cost, simply by contacting us.
Why we take an advance
Once you accept a written quotation and choose to proceed, we may ask for an advance payment to book your installation slot and place the equipment order (panels, inverter, mounting structure and balance-of-system items) in your name. The exact advance amount, and the remaining payment schedule, will be specified in your written quotation or invoice.
Cancelling before equipment is ordered
If you cancel before we have placed an equipment order on your behalf, your advance is refunded in full, less any bank/payment-gateway charges actually incurred, within a reasonable time (typically 7–14 business days).
Cancelling after equipment is ordered
If you cancel after we have placed an equipment order or the equipment has been delivered to site, the advance may be adjusted against costs already incurred (such as equipment procurement, transport, or work already completed) before any balance is refunded. We will share an itemised breakdown of costs incurred if a partial refund applies.
Cancellation by us
In the rare case that we are unable to proceed with your installation for reasons on our side (for example, an equipment or scheduling issue we cannot resolve), you will receive a full refund of any advance paid.
Government subsidy amounts (PM Surya Ghar / UPNEDA) are disbursed directly to you by the government via Direct Benefit Transfer after net-metering commissioning; they are not collected or held by us, and our fees are not contingent on subsidy approval unless your quotation says otherwise. If your subsidy application is rejected for reasons outside our control (for example, non-DCR equipment restrictions, incomplete DISCOM formalities on your side, or a change in scheme rules), this does not by itself entitle you to a refund of installation charges already incurred, though we will help you understand and, where possible, resolve the rejection reason.
A defective panel, inverter or component after installation is handled under the applicable manufacturer or workmanship warranty (see Terms & Conditions), not under this cancellation/refund policy.
Email info@abhieshwarisolar.in or call +91 90265 73953 with your name and booking/order details. We will confirm the applicable refund amount, if any, based on the stage your order has reached, within a reasonable time.
We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. The terms in your own written quotation, if different, will govern your specific order.
Questions about a booking, cancellation or refund?
EWS-41, Janpriya Vihar Colony, Humayunpur North, Gorakhnath, Gorakhpur, Uttar Pradesh, 273015