UPNEDA Gorakhpur Office: Offline Escalation, Step by Step
When your subsidy file is stuck online, the district office is your offline recourse. Here's how to approach it properly.
Short answer: UPNEDA (the state renewable energy agency) maintains a district-level Project Officer in Gorakhpur to oversee local subsidy coordination, separate from PuVVNL, which handles the electrical connection side. Office locations and personnel can change, so rather than quoting a name or address here that could go stale, we're pointing you to UPNEDA's own live district office directory, and covering what to bring and what to ask once you're there.
Two different agencies, two different problems
It's easy to conflate PuVVNL (the DISCOM handling your electricity connection and net meter) with UPNEDA (the state agency coordinating the UP subsidy top-up). If your net meter is delayed, that's a PuVVNL issue, our CGRF escalation guide covers that path. If it's specifically the UP state subsidy portion, on top of the central PM Surya Ghar subsidy, that's stuck or unclear, UPNEDA is the agency to approach.
Finding the current Gorakhpur office details
UPNEDA's district offices and the officers staffing them do change over time, so rather than print a name or floor number here that could be outdated by the time you read it, use UPNEDA's own official directory to get the current, verified contact for the Gorakhpur district office: the UPNEDA Solar Rooftop Portal's District Office listing. You can also reach the UPNEDA Surya Ghar helpline for general routing if the online directory doesn't have what you need.
What to bring when you go
An offline visit is far more productive if you arrive prepared. Bring:
- Your PM Surya Ghar application/reference number.
- Your PuVVNL consumer/account number and connection details.
- Copies of any prior online complaint reference numbers, if you've already raised the issue digitally.
- A clear, written summary of what's stuck and since when, rather than relying on a verbal explanation on the spot.
Offline escalation tends to work best as a follow-up to a documented online attempt, not a replacement for one, arrive with a paper trail, not just frustration.
If the district office can't resolve it
UPNEDA's district office is a coordination point, not the final authority on every dispute. If your issue is genuinely a DISCOM net metering or billing problem rather than a state subsidy administration issue, the CGRF process, not UPNEDA, is the correct formal escalation path, see our CGRF escalation guide for that route.
Not sure which agency your issue belongs to?
Describe what's stuck on WhatsApp, we'll tell you honestly whether this is a PuVVNL, UPNEDA, or central-portal issue, and the right next step.
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